Tenants report issues through SMS, WhatsApp, phone calls, and emails — and that’s how things get missed. Delays lead to frustration, repeated messages, and disputes later. A simple rule fixes most of it. A single place for all tenant requests: Leasedeck.

Where tenant requests should go 📍

Keep it simple and consistent:

✅ “Please submit your request through the Tenant Requests page in LeaseDeck.”
✅ “Include photos and a short description.”
✅ “Mark if it’s urgent (leak, no heat, safety issue).”

If tenants text you anyway, reply:

Thanks — please submit it through LeaseDeck Tenant Requests so it doesn’t get lost. If you can, add a photo.

Triage requests (urgent vs routine) 🚦

✅ Urgent (same day): water leaks, no heat (winter), electrical hazards, broken exterior locks
✅ Routine (1–3 days): appliance issues, slow drains, minor plumbing repairs
✅ Cosmetic (scheduled): paint touch-ups, non-critical items

Tip: Always confirm receipt of the request quickly. Tenants want clarity more than perfection.

Respond with clear expectations 🗣️

Tenants don’t need a long explanation — they need timelines.

Example response:
Got it — thanks for reporting. I’ve marked this as {{Urgency}} and we’ll update you by {{Time}}. Please add photos if available.

Assign and track the work (even if it’s you) 🧰

Every request should have:

✅ Status (new / in progress / resolved)
✅ Assigned to (you or a maintenance contact)
✅ Notes (what was done)
✅ Photos/receipts if relevant

This creates traceability and protects you if there’s a dispute 🛡️

Keep the history 📚

Maintenance records help with:

✅ Disputes (“I reported this months ago…”)
✅ Property condition tracking
✅ Budgeting and vendor comparisons
✅ Tax time (repair receipts and notes)

Quick checklist ✅

✅ One channel for requests
✅ Photos requested
✅ Urgency categories
✅ Status updates tracked
✅ History searchable by unit/tenant

Why LeaseDeck helps 🧠

LeaseDeck gives tenants one place to submit requests, helps you track status and assignments, and keeps a clean history — so nothing disappears in chats.

Want more landlord tips like this? 📚
✅ Browse more articles: https://leasedeck.ca/blog-list

Start managing smarter today 🚀
👉 Compare plans & start here: https://leasedeck.ca/#priceSection

Want one place for tenant issues? Use LeaseDeck Tenant Requests.